Privacy, Cookie Policy & Terms and Conditions

1. Privacy Policy

Privacy Policy of www.fachords.com

This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services

Contacting the User

Contact form - Personal Data: email address

Interaction with data collection platforms and other third parties

MailerLite widget - Personal Data: email address

Registration and authentication provided directly by this Website

Direct registration - Personal Data: email address; username

Contact information

Owner and Data Controller

FaChords Guitar
Via Fermi 6
24126 Bergamo
Italy

Owner contact email: privacy@fachords.com

Latest update: 14 March 2026

2. Cookie Policy

Cookie Policy of www.fachords.com

We do not use any tracking, advertising, analytics or profiling cookie, nor any pixel, web beacon or fingerprinting technology. We do not share data with third-party advertising networks.

The only cookie this Website sets is a strictly necessary authentication cookie, used solely to check whether you are logged in to your account. Without it, the login feature could not work. This cookie does not track your browsing activity and is not used for advertising or analytics.

How this Website uses cookies

Strictly necessary

This Website uses a single first-party “technical” cookie that is strictly necessary for the operation of the Service.

Authentication cookie - keeps you signed in and lets the Website recognise that you are logged in. Purpose: authentication only. Type: first-party, strictly necessary.

Owner and Data Controller

FaChords Guitar
Via Fermi 6
24126 Bergamo
Italy

Owner contact email: privacy@fachords.com

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.

Definitions and legal references

Personal Data (or Data): Any information that directly, indirectly, or in connection with other information - including a personal identification number - allows for the identification or identifiability of a natural person.
Usage Data: Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User: The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject: The natural person to whom the Personal Data refers.
Data Processor (or Processor): The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner): The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website (or this Application): The means by which the Personal Data of the User is collected and processed.
Service: The service provided by this Website as described in the relative terms (if available) and on this site/application.
European Union (or EU): Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie: Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker: Tracker indicates any technology - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User's device.

Legal information

This policy has been prepared based on provisions of multiple legislations.

This policy relates solely to this Website, if not stated otherwise within this document.

3. Terms and Conditions

Welcome to fachords.com. These Terms and Conditions govern your access to and use of our website, products, digital downloads, PDF ebooks, and related services.

By using this website or purchasing any product from fachords.com, you agree to these Terms and Conditions. If you do not agree, please do not use the website or purchase our products.

1. About Us

fachords.com is operated by FaChords Guitar, Via Fermi 6, 24126 Bergamo, Italy. For any question you can reach us at privacy@fachords.com.

Throughout these Terms, “we”, “us”, and “our” refer to fachords.com and its operator. “You” and “your” refer to the customer, visitor, or user of the website.

2. Digital Products

We sell digital educational products, including PDF ebooks, guitar learning materials, chord resources, and related downloadable content.

All products sold on fachords.com are delivered digitally. No physical product will be shipped unless clearly stated on the product page.

After payment is completed, you will receive access to the purchased digital product through a download page, email link, customer account, or another digital delivery method.

3. Purchases and Payment

Prices are displayed on the website at the time of purchase. We reserve the right to change prices, promotions, product descriptions, and availability at any time without prior notice.

Payments are processed securely by third-party payment providers. We do not store your full payment card details.

You are responsible for providing accurate billing, contact, and payment information. If your payment is declined, cancelled, reversed, or suspected to be fraudulent, we may suspend or cancel access to the purchased product.

4. License and Permitted Use

When you purchase a PDF ebook or other digital product from fachords.com, you receive a personal, limited, non-exclusive, non-transferable license to use the product for your own personal learning purposes.

You may:

Download and save the product for personal use.
Print a copy for personal use.
Use the material to study, practice, and improve your guitar skills.

You may not:

Share, resell, rent, sublicense, distribute, upload, or publish the product.
Copy the product for commercial purposes.
Make the product available on file-sharing websites, forums, social media groups, cloud folders, or other public or private distribution channels.
Modify, reproduce, or create derivative works from the product for resale or distribution.
Remove copyright notices, branding, watermarks, or ownership information.

All intellectual property rights remain owned by fachords.com or the relevant rights holder.

5. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee, no questions asked, on PDF ebooks purchased from fachords.com.

To request a refund, contact us within 7 calendar days from the date of purchase at band@fachords.com. Please include the email address used for the purchase and, if available, your order number.

If your refund request is made within the 7-day period, we will refund the purchase price using the original payment method where possible. Once a refund is issued, your license to use the product ends, and you must stop using the downloaded material.

Refunds may take several business days to appear on your statement, depending on your bank, card issuer, or payment provider.

This 7-day guarantee is offered in addition to any mandatory consumer rights that may apply under the laws of your country.

6. Digital Content and Consumer Rights

Because our products are digital downloads, access to the product may begin immediately after purchase.

Where required by law, before receiving immediate access to digital content, you may be asked to confirm that you agree to immediate delivery and acknowledge that certain statutory cancellation or withdrawal rights may be affected once the download or access begins.

Nothing in these Terms limits any mandatory consumer rights that apply to you under the laws of your country.

7. Product Descriptions and Results

We try to describe our products accurately and keep the website up to date. However, we do not guarantee that product descriptions, images, previews, pricing, or other website content will always be complete, current, or error-free.

Our ebooks and educational materials are designed to help you learn guitar, music theory, chords, and related skills. Your results depend on many factors, including your practice, experience, consistency, and learning style. We do not guarantee any specific musical result, level of improvement, or professional outcome.

8. Technical Requirements

You are responsible for ensuring that you have the necessary device, software, internet connection, PDF reader, and storage capacity to download, open, and use our digital products.

If you experience technical problems accessing a purchased product, please contact us at band@fachords.com, and we will make reasonable efforts to help.

9. Intellectual Property

All content on fachords.com, including text, graphics, logos, images, PDF ebooks, downloads, lessons, diagrams, charts, designs, and website materials, is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, republish, display, sell, or exploit any part of the website or digital products except as expressly allowed in these Terms.

10. User Conduct

You agree not to use fachords.com in any way that:

Violates any law or regulation.
Infringes our intellectual property rights or the rights of others.
Attempts to gain unauthorized access to our systems, products, accounts, or payment systems.
Interferes with the security or operation of the website.
Uses automated tools, bots, scraping, or data extraction without our permission.
Shares purchased products in violation of these Terms.

We may restrict, suspend, or terminate access to our products or website if we believe these Terms have been violated.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, email providers, hosting services, and external websites.

We are not responsible for the content, policies, security, or practices of third-party websites or services. Your use of third-party services may be governed by their own terms and privacy policies.

12. Privacy

Your use of fachords.com is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.

13. Availability and Changes to the Website

We aim to keep fachords.com available and functioning properly, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

We may update, modify, discontinue, or remove any product, feature, page, or content at any time.

14. Limitation of Liability

To the fullest extent permitted by law, fachords.com and its operator will not be liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising from your use of the website or products.

Our total liability for any claim related to a purchased product will not exceed the amount you paid for that product.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or mandatory consumer rights that cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless fachords.com and its operator from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the website or products, your violation of these Terms, or your infringement of any rights of another person or entity.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a new “Last updated” date.

By continuing to use the website or purchasing products after changes are posted, you agree to the updated Terms.

17. Governing Law

These Terms are governed by the laws of Italy, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

Any disputes will be handled by the competent courts of Bergamo, Italy, unless mandatory law gives you the right to bring a claim elsewhere.

18. Contact Us

For questions about these Terms, your purchase, technical issues, or refund requests, please contact us at privacy@fachords.com.

Last updated: 14 March 2026